Organizational performance
Organizational performance comprises the actual output or results of an organization as measured against its intended outputs.
According to Richard et al. organizational performance encompasses three specific areas of firm outcomes: financial
performance ; product market performance ; and shareholder return. The term Organizational effectiveness is broader.
Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development.
In recent years, many organizations have attempted to manage organizational performance using the balanced scorecard methodology where performance is tracked and measured in multiple dimensions such as:
