The station consists of two island platforms. The easternmost retains the 19th century buildings, with the western island's buildings dating from the 1950s. Passengers enter the station at street level through a functional modern entrance containing an information office and ticket office, and proceed through a subway, reaching the elevated platforms by stairs or a lift. There is a buffet on the eastern platform. Platform 1 serves arrivals and departures to Liverpool Lime Street with this service terminating at the platform, and occasionally for North Wales services. Platform 2 is generally used for North Wales services, and southbound intercity services to Birmingham New Street and London Euston. Platform 3 serves northbound intercity trains to Edinburgh and Glasgow Central. Platform 4 for services from North Wales to Manchester. The platforms are not bidirectional, except that the slow line between the station and Winwick Junction, some to the north. This allows northbound departures from platform 1. The present platform 4 was numbered 5 for many years, because there was to be a north-facing bay platform in the west island which was numbered 4, but this saw no passenger use after electrification in 1972 being removed later. The station's best known landmark is the huge Unileverdetergent manufacturing plant which stands overlooking the site. The station suffered from years of neglect and, because of this, Virgin Trains announced improvements to the station. In 2009, an extension to the existing car park and a new taxi rank were built, along with improvements to the platforms and a new ticket office and travel centre. The new entrance hall is now complete, with a ticket office and a newsagents. The buffet on the London bound platforms has been modernised, however a first class lounge is yet to materialise.
Low Level
Until 1965 the west-east oriented platforms, 6 and 7, were situated on what had been the St Helens Railway lines which pass beneath the station and the north-south West Coast Main Line. The West Coast Main Line was elevated to pass over the west to east line when the current station was opened in 1868). Although it was not the official title, this part of the station was referred to as Bank Quay Low Level. The line remains for freight use only.
Hourly operated by Northern terminates here from Liverpool Lime Street
There is also a limited service to Ellesmere Port operated by Northern
Gallery
Kissing ban
The station received media coverage in February 2009 due to a sign recently erected prohibiting kissing from its drop-off point. The reason stated is to avoid queues as the station becomes busier. Colin Daniels, chief executive of the Warrington Chamber of Commerce originally suggested the idea light-heartedly, but Virgin Trains have included it as part of their regeneration of the station. The signs were removed three weeks later and sold to raise money for Comic Relief with Virgin spokesman Ken Gibbs admitting that the idea was just a bit of fun.