The aircraft's first flight was on 2 October 1987, and it entered service with Canadian airline Wardair under the registration C-FGWD. Wardair was acquired by Canadian Airlines International in 1989 and their operations consolidated and integrated under the Canadian Airlines banner. This Airbus A310-304 formally entered service with Canadian Airlines from 15 January 1990. It was shortly thereafter sold to Thai Airways International, who took delivery on 9 May 1990 and had it re-registered as HS-TID. The aircraft was powered by two General Electric CF6-80C2A2 turbofan engines. At the time of its destruction on 31 July 1992, the aircraft had been in commercial operations for less than five years. It was operated by Captain Preeda Suttimai and First Officer Phunthat Boonyayej with a cabin crew of 12 flight attendants looking after its 99 passengers.
Accident
Flight 311 departed Bangkok at 10:30 local time. It was scheduled to arrive in Kathmandu at 12:55 Nepal Standard Time. After crossing into Nepalese airspace the pilots contacted air traffic control and were cleared for an instrument approachfrom the south called the "Sierra VOR Circling Approach" for Runway 20. Nepalese ATC at the time was not equipped with radar. Shortly after reporting the Sierra fix south of the Kathmandu VOR, the aircraft called ATC asking for a diversion to Calcutta, India because of a "technical problem". Before ATC could reply, the flight rescinded their previous transmission. The flight was then cleared for a straight-in Sierra approach to Runway 02 and told to report leaving. The captain asked numerous times for the winds and visibility at the airport, but ATC merely told him that Runway 02 was available. , Nepal A number of frustrating and misleading communications ensued between air traffic control and the pilots regarding Flight 311's altitude and distance from the airport. The captain asked four times for permission to turn left, but after receiving no firm reply to his requests he announced that he was turning right and climbed the aircraft to flight level 200. The controller handling Flight 311 assumed from the flight's transmissions that the aircraft had called off the approach and was turning to the south, and he therefore cleared the aircraft to, an altitude that would have been safe in the area south of the airport. The flight descended back to 11,500 feet, went through a 360-degree turn, and passed over the airport northbound. Seconds before impact, the ground proximity warning system activated, and sounded alarms warning the crew of the imminent collision with the mountains. First officer Boonyayej warned captain Suttimai and urged him to turn the aircraft around, but due to his frustration from the communications with ATC, Suttimai erroneously stated the GPWS was just giving false reports. The aircraft crashed into a steep rock face in a remote area of the Langtang National Park at an altitude of, killing all 113 people on board.
Investigation
Investigators from the Nepalese aviation authority, Airbus Industrie, and the Transportation Safety Board of Canada determined that the aircraft had experienced a minor fault in the workings of the inboard trailing flaps just after the aircraft reached the Sierra reporting fix. Concerned that the complex approach into Kathmandu in instrument conditions would be difficult with malfunctioning flaps and frustrated by ATC and his first officer's inconclusive and weak answers to his questions, the captain decided to divert to Calcutta. The flaps suddenly began to work properly, but the captain was forced to resolve more aspects of the difficult approach himself due to his first officer's lack of initiative. Only after numerous extremely frustrating exchanges with ATC was the captain able to obtain adequate weather information for the airport, but by that time he had overflown Kathmandu and the aircraft was headed towards the Himalayas. Nepalese authorities found that the probable causes of the accident were the captain's and air traffic controller's loss of situational awareness; language and technical problems caused the captain to experience frustration and a high workload; the first officer's lack of initiative and inconclusive answers to the captain's questions; the air traffic controller's inexperience, poor grasp of English, and reluctance to interfere with what he saw as piloting matters such as terrain separation; poor supervision of the inexperienced air traffic controller; Thai Airways International's failure to provide simulator training for the complex Kathmandu approach to its pilots; and improper use of the aircraft's flight management system.
Victims
Aftermath
Thai Airways retired the flight number 311 after the accident along with its counterpart flight number 312, which had been used for the outbound flight from Kathmandu to Bangkok. These were replaced by flight numbers 319 and 320, respectively. These redesignated flights continued to be operated by Airbus A310 aircraft until this type was retired by the airline and replaced with Boeing 777 aircraft in 2001. The remains of the aircraft can still be seen in Langtang National Park on the trek from Ghopte to the Tharepati Pass.
Dramatization
The crash is featured in the tenth episode of the 17th season of Mayday. The episode is titled "The Lost Plane".
