Opened in 1991, the main wing of the mall has 6 retail floors, 1 basement level of shops and restaurants, and 2 carpark levels above the retail floors. The Food Forum is located in the mall's basement level, featuring several food stalls and fast food chains as well as a few other restaurant chains. Rustan's Fresh Supermarket can also be located within the basement level, as well as the Technohub. The second floor of the main wing serves as an atrium to the other four floors above it, wherein its open space is often used for events. There are also escalators in the main wing's atrium that skip odd-numbered floors, allowing faster access to the 2nd, 4th, and 6th floors. The Ledge is a portion of the sixth floor of the main mall where various international and local restaurant chains can be found. Streetscape is an al fresco area with various local and international restaurant chains as well. Another retail zone named The Fifth, located at the fifth level, caters to a young retail market and beside it is the health and wellness zone. The Red Carpet, located on the sixth and seventh level, features four regular movie theaters and one Premiere theater. The main mall is directly connected to the MRT Shaw Boulevard Station, Edsa Shangri-La, Manila hotel and The St. Francis Shangri-La Place. Indirectly, it is also connected to Starmall and the Greenfield District through the walkways of the MRT station.
Rustan's Department Store
Located at the Main Wing, Rustan's is a 4-level high-end department store.
The East Wing was opened in 2013 and has 5 floors and 1 basement level of shops and restaurants. The East Wing also serves as the podium to the residential development One Shangri-La Place. It was built on what was the open parking area of the complex. It features some more upscale and international brands as well as various restaurants. It is connected to the Main Mall via bridgeways which also feature various restaurant and retail chains.
North Wing
Also known as the multi-deck parking area, it has connections to the Main Mall and East Wing. It also has bars and restaurants as well as a salon and a small retail strip facing EDSA that is composed of service shops, banks, a drugstore and some snack options.
Chapel
A new chapel was built at the 6th level of the mall and can be accessed from the 5th level via escalators and from a hallway connecting to the main mall area of the same level The chapel is open daily from 11:30am to 7:30 p.m. Holy mass is celebrated 6pm on Saturdays and 11am and 6pm on Sundays. Special mass and on days of obligation are announced on social media.
