Step-free access is available at all stations across the Tyne and Wear Metro network, with two lifts providing step-free access to platforms. As part of the Metro: All Change programme, new lifts and escalators were installed at the station in 2013. The station is equipped with ticket machines, waiting shelter, seating, next train information displays, timetable posters, and an emergency help point on both platforms. Ticket machines are able to accept payment with credit and debit card, notes and coins. The station is also fitted with smartcard validators, which feature at all stations across the network. The station houses a newsagent's shop in the ticket hall. There is a large pay and display car park available at the station, with 183 spaces, plus 8 accessible spaces. There is also the provision for cycle parking, with 4 cycle lockers and 5 cycle pods available for use. A bus interchange is also available at the station, providing frequent connections in and around Newcastle upon Tyne, North Tyneside and Northumberland.
Service and frequency
Regent Centre is served by the, which operates between South Hylton and Airport, with an end-to-end journey time of 64 minutes. Services from platform 1 operate towards South Hylton, with the first train departing at 05:04. Services from platform 2 operate towards Airport, with the first train departing at 05:18. Trains run frequently across the network, at intervals of up to every 12 minutes, and every 15 minutes, with the last trains departing at around midnight. Journey times from Regent Centre are:
Regent Centre Interchange
Regent Centre Interchange is located above the Tyne and Wear Metro station. It opened in May 1981, and similarly to Heworth and Four Lane Ends, was purpose-built for the Tyne and Wear Metro network. A large mural features on the external wall of the station building. Created by Anthony Lowe, Metro Morning was commissioned in 1988, and depicts passengers travelling in a representation of a rush-hour train. Nic Armstrong's Have You Paid and Displayed? was commissioned in 2001, and features in the stairwell of the multi-storey car park. It depicts the everyday lives of the car park's users and Tyne and Wear Metro passengers, set amongst contrasting landscape images. Regent Centre Interchange is served by Arriva North East and Go North East's local bus services, with frequent routes serving Newcastle upon Tyne, North Tyneside and Northumberland. The bus station has 5 departure stands. Each stand is fitted with seating, next bus information displays, and timetable posters. , the stand allocation is: