Pypestream


Pypestream is an American enterprise conversational AI solution for customer service. It was founded in April 2015 by Richard Smullen, the co-founder of Genesis Media LLC. Pypestream has offices in New York City and San Francisco.
It gained popularity due to its Pypestream messaging platform that aims to connect businesses with consumers. Each company account includes a "Pype" and "Streams" for various types of communications. The application uses artificial intelligence and machine learning in order to automate customer service.

History

In late December 2015, Pypestream's mobile application launched in beta.
By April 2016, the company had 500 businesses signed up and using the messaging platform, including Washington Gas and Billboard. The same year, the company was named in the Red Herring list of 100 most exciting startups in North America and announced a partnership with Discovery Health, the largest medical scheme administrator in South Africa, in order to include the Pypestream technology in the app for members of Discovery Health Medical Scheme. In July 2016, Pypestream partnered with Insurance Thought Leadership to create a messaging platform specialized for insurance customer service. By the end of the year, there were over 12,000 businesses using Pypestream.
In February, 2017, Pypestream raised $15 million in funding from Rick Braddock and The Chattergee Group.
In 2018, Pypestream was named one of the four Hot Vendors in Conversational AI by Aragon Research. Its current clients include Allianz, EY, Google, Sling, Brown & Brown, and Shell. The company has been granted five patents by the U.S. Patent Office and secured $15 million in funding by W.R. Berkley, bringing their total up to $35 million.