The game is set in a virtual grooming salon presented in a fixed, third person, one-point perspective view. The player has a full view of the entire salon at all times, where service stations are affixed. Players start off with one staff by the name of Piglina. The objective of the game is to increase the salon's level. Each game day lasts for approximately 2.5 minutes during which a number of customers will automatically enter the salon with their pets. Upon entering, an icon will appear on top of each customer's pet to indicate which service they require. The player must then drag the pet to the appropriate station, after which an exclamation mark icon will appear on top of the pet. At that point, the player must tap on the pet in order for their staff to attend to it, and only afterward will the service be completed. Each pet may require more than one service per visit. Customers and their pets have a limited amount of patience, which serves as a time limit for each service. If pets are not served within the time limit, the owner along with their pet will leave the salon without payment. Once all services for the pet are completed, the customer and their pet will move on to the cashier to pay. Players must then tap on the cashier in order for their staff to collect payment. For each customer that successfully completes payment, the player will gain a certain amount of "happiness" and in-game currency.
Levels
Levels are earned by achieving a certain amount of "happiness" and accumulating a certain amount of in-game currency. Requirements for the next level will be displayed at the end of each game day. As the salon gains levels, the game will also increase in difficulty.
Upgrades
At the end of each game day, players are also given the option to upgrade or purchase more stations, and upgrade or hire more staff. Purchases can be made using premium currency called "Pet Points" or using the free, in-game currency earned throughout regular game play.
Reception
As of November 14, 2011, Pretty Pet Salon has received a user rating of 4.1 out of 5 stars on the Android Market based on 25,053 votes. On the iTunes US App Store, the game earned a user rating of 3 out of 5 stars for all versions of the game on the US App Store based on 20,058 votes. On February 11, 2011, Pretty Pet Salon reached #6 on the global Top iPhone Games chart and #11 on the global Top Apps chart, both based on number of downloads.