Pakistan Post


Pakistan Post, is a state enterprise which functions as Pakistan's primary and largest postal operator. 44,000 employees through a vehicle fleet of 5000 operate traditional "to the door" service from more than 13,000 post offices across the country, servicing over 50 million people. Pakistan Post operates under the autonomous "Postal Services Management Board" to deliver a full range of delivery, logistics and fulfillment services to customers. In addition to its traditional role, Pakistan Post also offers services such as Postal Life Insurance and Pakistan Post Savings Bank. It also operates services on behalf of the federal and provincial governments, by acting as a collection point for tax and utility bills.

History

Middle ages

During the Mughul Empire and Samma dynasty, an early postal system developed along the banks of the Indus River in Sind beginning in the 13th century. The system consisted of runners or "dak" who would carry letters from one point to another and then hand it off to the next runner who would do the same. Runners were paid according to distance traveled and weight of the letters. The system extended from Thatta in the south, through Kotri and Hyderabad and as far north as Sukkur. The system later expanded into lower Punjab. Letters could be exchanged by over two dozen runners before they reached their destination.

British period (1843-1947)

In February 1843, following the Battle of Miani, Sind fell to the British followed by Punjab in 1845. Sir Bartle Frere became the Chief Commissioner of Sindh in 1850 and improved upon the postal system by introducing a cheap and standard rate for postage, independent of distance traveled. In 1851, runners were replaced with horses and camels which proved to be beneficial as it quickly and efficiently transported mail, connecting government offices and post offices. In 1855, the Scinde Railway began taking over most mail routes however camels and horses were still used in regions where the railway had not yet reached. By 1886, the North Western State Railway was responsible for transporting most mail up and down the country. The postal system by now had been expanded from Karachi in the south to as far north as Gilgit.

Post-Independence period (1947-present)

Pakistan Post was established following its independence from Britain under the modified Post Office Act VI, 1898 and became operation on 14 August 1947. Pakistan Post fell under the Department of Posts and Telegraph in the Ministry of Communications. The Office of the Postmaster General was established in Lahore. In November 1947, Pakistan joined the Universal Postal Union as its 89th member. In 1948, Pakistan Post issued its first postage stamps, a set of four stamps commemorating the country's independence. In 1959, an "All-up-Airmail" scheme was introduced by which all letters were airlifted between stations on an air network. Sikorsky helicopters of Pakistan International Airlines were used to deliver mail within East Pakistan. In July 1962, the government bifurcated the old department and independently placed Pakistan Post under the Ministry of Communications. In January 1987, "Urgent Mail Service" was introduced in the country and in April 1987, "Local Packet & Parcel Service" was introduced. On 1 January 1988, five-digit postal codes were introduced nationwide. Between 1 August 1992 to 6 July 1996, the post office was separated from the Ministry of Communications and was made an independent corporation. From 1 December 1992, a new "Overseas Postal Circle" with its headquarters in Islamabad was launched, to streamline foreign mail. Prior to the Islamabad facility, all international mail was received and sent through Karachi. Between 2006 and 2007, mail was sent using 19 domestic airports including Chitral, Karachi, Lahore, Moenjodaro, Multan and Skardu. During the same period, four international airports were also used: Islamabad, Karachi, Lahore and Peshawar. In 2007, the Pakistan Post embarked on a new vision which included a logo change. On 3 November 2008, the department was placed under the postal division of the newly created Ministry of Postal Services. Senator Israr Ullah Zehri was appointed its first minister.

Services

Pakistan Post is not merely confined to a number of postal services. Its areas of activities span on larger scale. The national character, strong brand recognition and a wide network of post offices bestows a unique position to the Pakistan Post in playing a vital role in the economic and social development of Pakistan. It serves as the principal agency for the government in implementing key policies. Pakistan Post is providing a variety of services on behalf of many federal and provincial government departments. In December 2018, Federal Minister for Communication and Postal Services Murad Saeed launched the Pakistan Post Mobile Application.

Postal services

The following are postal services offered within the country.
  1. Letter Mail
  2. Parcel Post
  3. Certificate of Posting
  4. Post Boxes
Special Services
The following are special services with their date of commencement given in brackets. Not all services are provided in every post office.
  1. Air Express
  2. Fax Mail Service
  3. Fax Money Order
  4. International Speed Post
  5. Local Express Delivery
  6. Postal Draft Service
  7. Postal Giro Service
  8. Saving Bank Mobile Account
  9. Urgent Mail Service
  10. Urgent Money Order Service 15 April 1988
  11. EMO.
  12. Pakistan Post starts collecting utility bills from home

    Federal services

  13. Payment to Benazir Income Support Programme Beneficiaries
  14. Collection of taxes: income and withholding
  15. Collection of Customs Duty and Sales Tax
  16. Delivery of Computerised National Identity Cards
  17. Disbursement of welfare/financial assistance
  18. Food Support Programme
  19. Payment to Pakistan Armed Forces Pensioners
  20. Sale of Highway and Motorway Safety books

    Government owned businesses

  21. Cash Management services for Khushali Bank
  22. Collection of utility bills including electricity: WAPDA and KESC; natural gas: Sui Southern Gas Company; and telephone: PTCL
  23. Delivery of NTN Certificates
  24. Payment to Capital Development Authority Pensioners
  25. Payment to Pakistan Telecommunication Company Ltd Pensioners
  26. Sale of PTCL phonecards
  27. Sale of Agricultural Loan Pass Books
  28. Sale of Postal Life Insurance

    Provincial services

  29. Renewal of Arms Licences
  30. Renewal of Driving Licences
  31. Sale of Route Permit Fee stamps
  32. Sale of Motor Vehicle Fitness stamps
  33. Motor Vehicle Tax Collection

    Private enterprise

The following are services provided in partnership with private enterprise.
In 1987, the post office established a Postal Staff College in Islamabad to provide training to its employees in various fields. Over the years it has also imparted training to employees of 57 other postal services including Albania, Cambodia, Fiji, Kenya, Maldives, Nepal, Trinidad and Tobago and Zambia. It also has 5 regional training centres at Islamabad, Karachi, Lahore, Nowshera and Quetta.
On 26 October 2015, in an interview to the media, "A Pakistan Post official told the media that a new, comprehensive plan to revitalize the department had been chalked out, including staff training, electronic money transfer and tracking facilities etc. The aim is to bring the entity up to international standards of customer satisfaction."
On 15 October 2013, Economic Cooperation Organization of 10 member nations from Asia and Europe, in its 20th meeting at Baku, Azerbaijan decided to establish the "ECO Postal Staff College" at Islamabad, Pakistan to help train postal services staff for the 10 member nations. The 10 member nations were Afghanistan, Azerbaijan, Iran, Kazakhstan, Kyrgyzstan, Pakistan, Tajikistan, Turkey, Turkmenistan and Uzbekistan.
In 2016, "Pakistan has been re-elected to the Council of Administration in the Universal Postal Union, the main decision-making body of the United Nations specialized agency responsible for the development and cooperation of International Postal Service."

Post offices

Post offices in Pakistan by Fiscal Year :
Fiscal YearUrbanRuralTotal
1990–19911,86711,54613,413
1991–19921,90911,47113,380
1992–19931,98311,21313,196
1993–19941,97011,31513,285
1994–19952,02611,29413,320
1995–19962,09211,32713,419
1996–19972,02411,19213,216
1997–19982,04411,25013,294
1998–19992,10310,75112,854
1999–20002,10310,75112,854
2000–20012,3029,93212,267
2001–20021,98310,28412,267
2002–20031,80810,44612,254
2003–20042,2679,84012,107
2004–20051,83110,49912,330
2005–20061,84510,49412,339
2006–20071,84510,49412,339

Revenue

This is a chart of trend of incomes of Pakistan Post from diversified public services such as post, parcel, banking, insurance, with figures in millions of Pakistani Rupees.
YearRevenue Profit/
194710
195032
195540
1960656
1965981
197091
1975197
1980361
1985630
19901,214
19952,045
20003,281270
20054,83020
20178,000-
201814,000-