Microsoft Dynamics 365
Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications announced by Microsoft in July 2016 and on general release November 1, 2016, as a part of the product line. Dynamics 365 is sold in two editions, the Business Edition for small and medium-sized enterprises, and the Enterprise Edition for medium to large organizations. The Business Edition includes the Financials application, based on the project code-named 'Madeira'. The Enterprise Edition comprises Dynamics CRM applications plus Microsoft Power Apps, together with Microsoft's premier ERP product, known as Dynamics 365 for Operations.
On July 1, 2017, the Dynamics 365 line was repackaged. The CRM applications are now called the Customer Engagement Plan. The ERP application is now called Microsoft Dynamics 365 for Finance and Operations, however it is only available as part of the Unified Operations Plan which also includes the standalone applications Dynamics 365 for Talent and Dynamics 365 for Retail. Together, the two plans form the Dynamics 365 Plan.Features (Applications)
Microsoft Dynamics 365 contains 12 applications:
- Dynamics 365 For SalesSales Leaders, Sales Operations
- Dynamics 365 For Customer ServiceCustomer Service Leaders, Customer Service Operations
- Dynamics 365 For Field ServiceField Service Leaders, Field Service Operations
- Dynamics 365 For Human ResourceAttract, On board, Core HR
- Dynamics 365 For Finance & OperationsFinance Leaders, Operation Leaders
- Dynamics 365 Supply Chain Management - Streamline planning, production, stock, warehouse, and transportation.
- Dynamics 365 For Commerce
- Dynamics 365 for Project Service AutomationOperation Leaders, Project Leaders
- Dynamics 365 For Marketing—Adobe Marketing Cloud, Dynamics 365 for Marketing
- Dynamics 365 Artificial IntelligenceAI for Sales, AI for Customer Service, AI for Market Insight
- Dynamics 365 Mixed RealityRemote Assist, Layout
- Dynamics 365 Business CentralERP for SMBs
Microsoft itself uses the Customer Service module to manage the process of updating Windows operating systems to the latest versions.
