Knowledge management software


Knowledge management software is a subset of Enterprise content management software, which contains a range of software that specializes in the way information is collected, stored and/or accessed. The concept of knowledge management is based on a range of practices used by an individual, a business, or a large corporation to identify, create, represent and redistribute information for a range of purposes. Software that enables an information practice or range of practices at any part of the processes of information management can be deemed to be called information management software. A subset of information management software that emphasizes an approach to build knowledge out of information that is managed or contained is often called knowledge management software.
KM software in most cases provides a means for individuals, small groups or mid-sized businesses to innovate, build new knowledge in the group, and/or improve customer experience. Knowledge management systems include a range of about 1,500 or more different approaches to collect and contain information to then build knowledge that can be searched through specialised search tools. These include concept building tools and/or visual search tools that present information in a connected manager not originally conceptualised by those collecting or maintaining the information database.
One of the main categories of Knowledge Management software is Groupware, which can be used for knowledge sharing and capture. Groupware is a combination of synchronous, asynchronous and community focused tools. Groupware can be used to exchange knowledge and expertise even when the team members are situated around the world.

Features

Features of KM software usually include:
As business today is becoming increasingly international, the ability to access information in different languages is now a requirement for some organizations. Reported success factors of a KM system include the capability to integrate well with existing internal systems and the scalability of the system to grow within the organization.

Range

KM software ranges from small software packages for an individual to use, such as brainstorming software, to highly specialized enterprise software suitable for use by hundreds of employees. Often KM software provides a key resource for employees working in customer service or telephone support industries, or sectors of large corporations.
Knowledge management software, in general, enables the combination of unstructured information sources, such as individual word processed documents and/or.pdf formats, email, graphic illustrations, unstructured notes, website links, invoices, and other information bearing collections, such as a simple thought, through to a combination of millions of interactions from a website, and through that combination enables the seeker to obtain knowledge that otherwise would not have been discovered. As Internet access speeds increased, many on-demand products have evolved and are now the leading suppliers of KM software.

Visual search

One of the departures from the almost standard keyword search approach are those group of companies developing visual search techniques. Some common visual search approaches include:
Notable knowledge management tools include: