Integrated workplace management system


An integrated workplace management system is a software platform that helps organizations optimize the use of workplace resources, including the management of a company's real estate portfolio, infrastructure and facilities assets. IWMS solutions are commonly packaged as a fully integrated suite or as individual modules that can be scaled over time. They are used by corporate occupiers, real estate services firms, facilities services providers, landlords and managing agents. Traditionally focused on supporting real estate and facilities professionals, IWMS solutions are becoming more employee-centric, expanding their touchpoints to include all building occupants and visitors.

Core functional areas of IWMS

IWMS integrates five core functional areas within an enterprise which were organizationally and operationally independent and showed minimal interdisciplinary synergy, prior to the advent of IWMS:

Real estate management

This area involves activities associated with the acquisition, financial management and disposition of real property assets. Common IWMS features that support real estate management include strategic planning, transaction management, request for proposal analysis, lease analysis, portfolio management po, tax management, lease management, and lease accounting.

Capital project management

This area involves activities associated with the design and development of new facilities and the remodeling or enhancement of existing facilities, including their reconfiguration and expansion. Common IWMS features that support capital project management include capital planning, design, funding, bidding, procurement, cost and resource management, project documentation and drawing management, scheduling, and critical path analysis.

Facilities management

This area covers activities related to the operation and optimized utilization of facilities. Common IWMS features that support facility management include strategic facilities planning, CAD and BIM integration, space management, site and employee service management, resource scheduling, and move management.

Maintenance management

This area covers activities related to the corrective and preventive maintenance and operation of facilities and assets. Common IWMS features that support maintenance management include asset management, work requests, preventive maintenance, work order administration, warranty tracking, inventory management, vendor management and facility condition assessment.

Sustainability and energy management

This area covers activities related to the measurement and reduction of resource consumption and waste production within facilities. Common IWMS features that support sustainability and energy management include integration with building management systems, sustainability performance metrics, energy benchmarking, carbon emissions tracking, and energy efficiency project analysis.

Implementation Planning

IWMS components can be implemented in any order—or all together as a single, comprehensive implementation—according to the organization’s needs. As an implementation best practice, a phased approach for implementing IWMS components sequentially is advised—though a multi-function approach can still be followed. Each IWMS functional area requires the same steps for its implementation, though extra care, coordination and project management will be necessary to ensure smooth functioning for more complex implementations.
Adoption of as-shipped business processes included in the IWMS software over an organization's existing business processes constitutes a “core success prerequisite and best practice” in the selection and implementation of IWMS software. As a result, organizations should limit configuration to all but the most compelling cases.

Analyst coverage

Since 2004, the IWMS market has been reported on by independent analyst firms Gartner Inc., Verdantix, IWMSconnect and IWMSNews.

Gartner Market Guide for Integrated Workplace Management Systems

Until 2014, Gartner published the IWMS Magic Quadrant, evaluating IWMS vendors on two criteria: 'completeness of vision' and 'ability to execute'. As the market further matured, the Magic Quadrant reports were replaced by an annual Market Guide, focusing more on the development of the market itself than on comparative positioning.
The original author, Michael Bell, first described IWMS software as "integrated enterprise solutions that span the life cycle of facilities asset management, from acquisition and operations to disposition." In this first market definition, Gartner identified critical requirements of an IWMS, including a common database, advanced web services technologies and a system architecture that enabled user-defined workflow processes and customized portal interfaces.
Gartner released updated IWMS Market Guide reports, as follows:
Year publishedAuthorGartner research ID number
2004Michael BellG00123789
2005Michael BellG00135917
2006Michael BellG00144883
2008Jack HeineG00158057
2011Rob SchaferG00209818
2012Rob SchaferG00234548
2013Rob SchaferG00248532
2014Rob SchaferG00261947
2016Rob SchaferG00294216
2017Carol RozwellG00302723
2018Carol RozwellG00326911
2020Carol Rozwell - Rashmi ChoudharyG00373202

The latest Gartner Market Guide for Integrated Workplace Management Systems was published on January 28, 2020 by Carol Rozwell, Former Distinguished VP Analyst, and Rashmi Choudhary, Principal Analyst.

Verdantix Green Quadrant Integrated Workplace Management Systems

Since 2017, Verdantix publishes Integrated Workplace Management Systems Green Quadrant reports and Buyer's Guides. The research firm's proprietary Green Quadrant methodology uses weighted criteria for vendor evaluation, grouped under 2 categories: Capabilities and Momentum.
Year publishedAuthorReport
2017Susan ClarkeGreen Quadrant IWMS 2017
2018Susan ClarkeIWMS Buyer's Guide 2018
2019Susan Clarke - Rodolphe d'ArjuzonGreen Quadrant IWMS 2019
2020Susan Clarke - Rodolphe d'ArjuzonIWMS Buyer's Guide 2020

The future of IWMS

While the core functions remain critical, IWMS is evolving into a cloud-based software platform that is built with the workplace experience at the center. Providing an interactive user interface across multiple devices, modern IWMS enables employees to access a variety of workplace services from a mobile app, kiosk or desktop. In the latest Verdantix research, 80% of executives considering IWMS software said the quality of the user interface was the most important factor influencing their decision.
The IWMS of the future should serve as a digital workplace concierge, allowing employees to find people, reserve rooms, request services and receive mail or visitors.
With the growth of the Internet of Things, a trend that is gaining ground is the integration of IWMS software and Smart Building solutions on a single platform, also termed IWMS+. This allows for IWMS to draw on real-time data from sensors to manage the modern work environment.