A central footbridge with stairs and lifts connects the platforms. Another is beyond the level crossing externally and beyond that a third allows crossing by ramps and connects with the further end of the town's 21st-century shopping/restaurants plaza. The high street of Feltham starts 100 metres south. A small shop, ticket machines and seating area are in the booking hall before the ticket barriers on the northern platform. A small bus station adjoins the booking hall for services to London Heathrow Airport, and northbound destinations. Covered seating, vending machines, toilets and a coffee kiosk serve the platform. The southern platform hosts the bulk of the original station house. Two near-adjoining entrances, a small shop, automatic ticket machines and covered seating serve the platform. The mid-19th century former house is at the northern extremity of Feltham's principal architectural conservation area, taking in Hanworth Road lined primarily with detached late Victorian houses. To the immediate south a taxi rank/car park is used for rail replacement bus services and courtesy buses to local employers.
History
Before World War II a main station entrance was built on the road bridge carrying Hounslow Road across the line — this and a footbridge were demolished in the early 1990s. A former Red Star Parcels office is vacant space in the southerly station house. Construction of the booking hall and other facilities on the northern side was in the 1990s. The "new station" was built under the SWELTRAC partnership between local authorities, Heathrow Airport Ltd, and the rail industry which was intended to encourage use of public transport and to allow easy rail/bus interchange. The main building is at the western extremity of New Road, at the junction with a one-way section of Bedfont Lane, hard by the level crossing. Adjacent land used for railway purposes became a supermarket and a private sports facility.
Services
The typical hourly off-peak weekday service from the station is:
1 tph to Woking, calling at all intermediate stations.
2 tph to Reading calling at Staines then all stations.
Connections
Heathrow Airport
Feltham station is one of the nearest National Rail stations to Heathrow Airport, especially to Terminal 4. Signs at the station and in timetables give Feltham as a connection for the airport. Buses to the airport run from the small bus station by the exit from Platform 1 and link directly to all five terminals. Route 285 serves Terminals 2&3, and route 490 serves Terminals 4&5, with the two routes serving the same stops up until Hatton Cross. A shuttle bus service to the airport was started in 1999 with two dedicated bus routes to the airport: Route T123 for terminals 1, 2 and 3, and route T4 for terminal 4. In 2000 T4 was withdrawn and the frequency of T123 reduced. Until 2008 their replacement was the existing route 285 which added a short detour to serve the station forecourt; passengers for terminal 4 were advised to change at Hatton Cross. In March 2008 terminal 5 opened and route 490 was diverted to serve it and to make the detour into Feltham station bus station. Hounslow Council is currently consulting on a direct rail link between the line and Terminal 5 of Heathrow.
Feltham lies on the route of the now abandoned Heathrow Airtrack plan proposed by BAA. A rail service would have run from Heathrow Terminal 5 to, and Guildford, replacing the airport bus service and providing a railway service directly from Feltham into the airport. BAA withdrew the Airtrack plan in 2011.
