Exploratory search is a specialization of information exploration which represents the activities carried out by searchers who are:
unfamiliar with the domain of their goal or
unsure about the ways to achieve their goals or
unsure about their goals in the first place.
Exploratory search is distinguished from known-item search, for which the searcher has a particular target in mind. Consequently, exploratory search covers a broader class of activities than typical information retrieval, such as investigating, evaluating, comparing, and synthesizing, where new information is sought in a defined conceptual area; exploratory data analysis is another example of an information exploration activity. Typically, therefore, such users generally combine querying and browsing strategies to foster learning and investigation.
History
Exploratory search is a topic that has grown from the fields of information retrieval and information seeking but has become more concerned with alternatives to the kind of search that has received the majority of focus. The research is motivated by questions like "what if the user doesn't know which keywords to use?" or "what if the user isn't looking for a single answer?". Consequently, research has begun to focus on defining the broader set of information behaviors in order to learn about the situations when a user is, or feels, limited by only having the ability to perform a keyword search. In the last few years, a series of workshops has been held at various related and key events. In 2005, the Exploratory Search Interfaces workshop focused on beginning to define some of the key challenges in the field. Since then a series of other workshops has been held at related conferences: Evaluating Exploratory Search at SIGIR06 and Exploratory Search and HCI at CHI07. In March 2008, an Information Processing and Management special issue focused particularly on the challenges of evaluating exploratory search, given the reduced assumptions that can be made about scenarios of use. In June 2008, the National Science Foundation sponsored an invitational workshop to identify a research agenda for exploratory search and similar fields for the coming years.
Research challenges
Important scenarios
With the majority of research in the information retrieval community focusing on typical keyword search scenarios, one challenge for exploratory search is to further understand the scenarios of use for when keyword search is not sufficient. An example scenario, often used to motivate the research by mSpace, states: if a user does not know much about classical music, how should they even begin to find a piece that they might like. Similarly, for patients or their carers, if they don't know the right keywords for their health problems, how can they effectively find useful health information for themselves?
Designing new interfaces
With one of the motivations being to support users when keyword search is not enough, some research has focused on identifying alternative user interfaces and interaction models that support the user in different ways. An example is faceted search which presents diverse category-style options to the users, so that they can choose from a list instead of guess a possible keyword query. Many of the interactive forms of search, including faceted browsers, are being considered for their support of exploratory search conditions. Computational cognitive models of exploratory search have been developed to capture the cognitive complexities involved in exploratory search. Model-based dynamic presentation of information cues are proposed to facilitate exploratory search performance.
Evaluating interfaces
As the tasks and goals involved with exploratory search are largely undefined or unpredictable, it is very hard to evaluate systems with the measures often used in information retrieval. Accuracy was typically used to show that a user had found a correct answer, but when the user is trying to summarize a domain of information, the correct answer is near impossible to identify, if not entirely subjective. In exploration, it is also arguable that spending more time researching a topic shows that a system provides increased support for investigation. Finally, and perhaps most importantly, giving study participants a well specified task could immediately prevent them from exhibiting exploratory behavior.
Models of exploratory search behavior
There have been recent attempts to develop a process model of exploratory search behavior, especially in social information system. These models provided extension to existing process model of information search that characterizes information-seeking behavior in traditional fact-retrievals using search engines. Recent development in exploratory search is often concentrated in predicting users' search intents in interaction with the user. Such predictive user modeling, also referred as intent modeling, can help users to get accustomed to a body of domain knowledge and help users to make sense of the potential directions to be explored around their initial, often vague, expression of information needs.
