EVGA products include motherboards, graphic cards, power supply units and related accessories. Initially motherboards were limited to NVIDIA reference designs, but expanded to non-reference designs based on NVIDIA chipsets, and are based on Intel chipsets following the exit of NVIDIA from the motherboard market. The first EVGA motherboard based on an Intel chipset was the X58SLI, supporting 3-way SLI, and was announced in November 2008. Factory-overclocked graphics cards included the SC, SSC and FTW editions. Other products, such as specialized VGA coolers and VGA water blocks, are also available from EVGA. In March 2009, EVGA released the X58 Classified, an EVGA specialized board with a NVIDIA NF200 chip. It is an Intel X58-chipset based motherboard with many overclocking-friendly features. In September 2009, EVGA released the world's first 4-way SLI capable motherboard which allows up to four GPUs to run in a 4-way SLI configuration. The first graphics processing unit to support 4-way SLI was the EVGA GTX 285 Classified; more recent GPUs like the GTX 980 also support 4-way SLI. The company also released a dual-socket motherboard based on the Intel 5520 chipset with overclocking features. Named Classified SR-2, this motherboard supports dual Socket LGA 1366 Xeon-based Intel CPUs and 4-way SLI. It was the first HPTX form factor motherboard. In August 2010, EVGA released the Classified SR-2 power supply with 1200 Watts of continuous power and 6 +12 V rails, each capable of delivering 38 A. In May 2011, EVGA entered the CPUair cooler market with the introduction of the Superclock CPU Cooler. In November 2013, EVGA released its first tablet computer, the EVGA Tegra Note 7, in the United States. It is a 7-inch Android tablet powered by a Tegra 4 processor. In May 2016, EVGA released its first gaming laptop called the EVGA SC17.
Customer support
As of January 1, 2009, EVGA has officially agreed to honor all warranties in the Asia/Pacific Regions of the world. Products returned under warranty are replaced with the same model. If the same model is no longer available, the product is replaced with a product of equal or greater performance. Refunds are only offered on products purchased directly from EVGA within 30 days of purchase. Products purchased since July 1, 2011 are automatically covered by EVGA's 'Global Warranty Policy', which stipulates a minimum warranty period of 3 years for all products regardless of region or method of purchase. The warranty coverage is transferable between owners and product registration is optional. Warranty starts when item is sold from an official re-seller to anybody else. If somebody buys from an unofficial re-seller, warranty will be less than 3 years. Product can even come with zero warranty. On August 24, 2018 EVGA altered its warranty requirements for new EVGA products purchased after May 25th 2018. A proof of purchase must be included for warranty purposes, even if within the manufacture warranty validity period. An additional request from EVGA for secondhand owners is to prove that the products was bought from the original owner. Many customers around the world were furious to see the new requirements, especially when the once known generous warranty support was one of the appealing reasons to buy the company's products. It is still unknown how this change will affect the financials of the company, in a competitive hardware arena with other major companies present, such as Asus, Gigabyte, Palit and others.
EVGA offers a program called "Step-Up", whereby users of select graphics cards purchased from certain vendors may upgrade their GPUs to more advanced models at a discount equivalent to the cost of the original card. The Step-Up period runs for 90 days after the original purchase if the product is registered within the first 14 days. In addition, purchasing an extended warranty within the first 90 days will grant the user the option to participate in the Step-Up program until the end of the 90 day period. The program is only applicable to reference cards. EVGA Step-Up is currently only available to residents of the United States, Canada and EU.
