Dnata was established in 1959 in Dubai, UAE, with just five employees. The name originates as an acronym for ‘Dubai National Air Travel Agency’. It has grown significantly with the first international expansion seen in 1993. Global expansion was also witnessed in 2008 through the acquisition of a 23% share in worldwide corporate travel company, Hogg Robinson Group and 49% acquisition of the global outsource provider, Mind Pearl. In December, 2010, dnata acquired Alpha Flight Limited, expanding the company even further to cover 62 airports in 12 countries. In November, 2015, dnata acquired RM Ground Services, in Brazil expanding the operations to 84 countries and operating across 6 continents servicing over 150 airlines. In February 2018 dnata co-founded the Airline Catering Association, which is based in Brussels, Belgium.
Ground handling
dnata employs over 41,000 people who handle passenger, cargo, ramp and technical services for airlines at Dubai International Airport. Globally, dnata also provides airport services to over 127 airports:
Mercator has been the information technology arm of dnata providing technology and services to the aviation industry worldwide. In 2014 Warburg Pincus, a private equity firm, acquired the majority stake of Mercator and merged it with Accelya in 2017. The combined company operating under the Accelya brand has 2,800 employees and serves 400 clients worldwide.
Cargo
Functioning as the cargo handling operator for the Dubai International Airport Cargo Gateway, cargo services are provided both regionally and internationally at their overseas airports, handling over 3 million tons of cargo annually. In 1991, Calogi, an online communication portal was set up for the cargo community and was the first of its kind in the region allowing airlines, shippers, freight forwarders and ground handling agents to conduct business anywhere in the world.
Travel
dnata Travel provides assistance in the areas of corporate and government travel, luxury holidays, events, groups and incentives, retail and marine travel. There are 202 locations across the GCC with operational presence in Afghanistan, Bahrain, Oman, Qatar, Kuwait and the Kingdom of Saudi Arabia. dnata Travel is also the regional managing partner for the Hogg Robinson Group in the Middle East and West Asia.
Flight catering
Through the acquisition of Alpha Flight Limited in 2010, dnata operates an international flight catering service across 62 airports and 12 countries. With an annual turnover of GB£360 million in 2010, the company serves 120,000 meals on a daily basis.
Travel Republic
Travel Republic Limited is an online travel agency founded in the UK and launched in 2003. Travel Republic is owned by the air services provider, dnata World Travel, which is a part of the Emirates Group.
History
Travel Republic was founded in 2003 by university students Chris Waite, Paul Furner, Kane Pirie and travel agent Peter Furner. They desired to create a website where customers could book accommodation, flights, car transfers and airport parking in one place. The company specialises in enabling users to build their own holiday experience by combining different elements from the Travel Republic site. Travel Republic is a travel search website acting as an agent only. The company is a member of ABTA and holds an ATOL License. In January 2007 the company moved to its current headquarters in Kingston upon Thames, Surrey. In the same year the company had an annual sales growth of 284.2% and topped the charts of The Sunday Times Virgin Atlantic Fast Track 100. In December 2011 the company was bought by Dnata World Travel which is a subsidiary of the Emirates Group, based in Dubai. In December 2015 Travel Republic launched a cruise service in partnership with Imagine Cruising. In July 2018 Dnata appointed Frank Rejwan as Managing Director for Travel Republic.
Operations & Technology
In January 2012, Travel Republic first introduced its mobile website, before expanding into mobile app on IOS in 2014. In 2015 the Android version of the app was launched. The company aired its first YouTube ad on 17 January 2011. Their first television campaign 'The Last Click' aired in June 2014. With its success, Travel Republic continued to launch TV advertising campaigns. 'Welcome to the Travel Republic' was launched in January 2016 before the latest campaign aired in December 2016 across UK and Ireland. The campaign highlighted Travel Republic's slogan, 'Yours for the making'.
Controversy
In a case brought by the Civil Aviation Authority, Travel Republic was accused of breaching ATOL regulations by selling unlicensed package holidays. Judge Nicholas Evans delivered the not-guilty verdict at Westminster Magistrates' Court on 10 November 2009. In his judgement, Evans said the prosecution had failed to prove that Travel Republic did anything other than "sell components of holidays separately, but at the same time".
