Delivery Performance


Delivery performance is a broadly used standard KPI measurement in supply chains to measure the fulfillment of a customers demand to the wish date. Following the nomenclature of the DR-DP-Matrix three main approaches to measure DP can be distinguished:

Volume/on time

Formula

If
Else
Demand:= customers wish
c:= product identifier
p:= Time period e.g. a day, a week, a month...
The cumulation over a period and a group of product identifiers c is done as follows:
whereas p is determined by demand period

Singular/delivery and singular/on time

Singular case definition

To fit to the needs of the environment, the granularity of a singular case has to be defined. In general a singular case is described by a n-Tuple consisting of a set of the following order and delivery details:
arrival date = delivery date + transit time
By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c the delivery performance is calculated as follows:
whereas p is determined by the arrival date
arrival date = delivery date + transit time
By cumulating the results of singular cases over a certain period p and, if necessary, additional criteria c the delivery performance is calculated as follows:
whereas p is determined by the first confirmed date

Result

0%≤≤100%